Abandon Rate Chatbots Customer Service Representative Wait Times 
InMoment XI
NOVEMBER 20, 2023
By enhancing decision-making processes, AI not only improves the overall shopping experience but also contributes to higher conversion rates and customer satisfaction. Chatbots and virtual shopping assistants provide real-time guidance and assistance to customers.
Comm100
SEPTEMBER 4, 2022
Keep your average response time low. 83% of customers expect immediate engage when contacting a company. A high response time can lead to high abandonment rates and customer dissatisfaction. Be clear about wait time. If your live chat support is available 24/7, say so! Calculate now.
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