CSM Magazine

JULY 3, 2017

Cindy Solomon invites you to check out these five secrets to creating a mind-blowing service culture. Secret 1: Know who your real competition is. Sorry, it’s worse: It’s every other company that’s offering rock star customer service. Secret 2: Time is the new currency.

Customer Service 78

Customer Service Airlines Competitive Advantage Customers 78

CSM Magazine

SEPTEMBER 3, 2015

5 Tips for Managing your Customers’ Experience. 5 Tips for Managing your Customers’ Experience. Being friendly and approachable stops issues blowing up out of proportion and becoming a big deal. Being friendly and approachable stops issues blowing up out of proportion and becoming a big deal.

Tips 40

Tips Customer Experience Management Social Media 40

Grade.us

JUNE 13, 2017

You’ve worked wonders for your customer. If you’ve wowed your customer, if they’re satisfied and happy, there’s a great chance you’ll get a positive review… especially if you change how you ask. You approach customers directly, meeting with them face-to-face. Many of us take the easy way out.

Video 39

Video Study Ecommerce Groups 39

Grade.us

OCTOBER 18, 2018

They accept your proposal and then blow you off. They're not excited about the ins and outs of your service offerings. A prospect decides they're interested. They're ready to hear your pitch or accept the proposal. So you do the right thing. You devote a considerable amount of your time, energy and resources to crafting your pitch.

Management 42

Management Consumers Data Resources 42

Comm100

OCTOBER 23, 2017

Out of the office, your hardworking customer service agents may be caught up in the Halloween scramble. But in the office, they are working tirelessly to bring satisfaction and happiness to your valued customers. But in the office, they are working tirelessly to bring satisfaction and happiness to your valued customers.

Customer Service 27

Customer Service Customer Service Training Training Groups 27

SurveySparrow

OCTOBER 25, 2019

I bet every business guru you turned to advised you to create a customer experience strategy to enhance customer experience, didn’t they? Behold the secret tip: “It’s not about what you say, it is about how you are saying it!”. Customer Experience Strategy #1. Have a Clear Vision about Your Customer Experience.

Omni-Channel 77

Omni-Channel Strategy Customer Experience Customer Journeys 77

ShepHyken

DECEMBER 2, 2019

Each week I read a number of customer service and customer experience articles from various resources. Top 10 Kudos of 2019: Shining Examples of Customer Service at Its Best by Patty Isnor. In this article, you will find the best customer service kudos of 2019 (so far!)

Customer Service 20

Customer Service Infographics Culture Retail 20