West Monroe

APRIL 24, 2023

Subscribe Spotify Apple Podcasts Google Podcasts iHeart Stitcher Pandora Group Copy Created with Sketch. About the episode Sam’s Club began as an experiment 40 years ago and has constantly evolved since–finding success through digital transformation and innovation in a traditional retail space.

Retail 52

Retail Net Promoter Score Innovation Effort Score 52

Customer Bliss

MARCH 1, 2018

How do you define patience experience in a hospital? In today’s episode, I speak with Alan Dubovsky , Chief Patient Experience Officer at Cedars-Sinai , who talks about how a hospital stint in his youth led to a lifelong obsession with healthcare; specifically, how you get doctors, nurses, and employees to work together.

Hospitality 154

Hospitality Healthcare Customer Journeys Survey 154

Kustomer

MARCH 3, 2022

In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Hunter Schoettle from PatientPop to uncover the four secrets to transforming the customer experience. Listen to the podcast below to find out how you can transform your customer experience.

Tips 59

Tips Customer Experience Healthcare Data 59

Kustomer

FEBRUARY 11, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by Hunter Schoettle from PatientPop to uncover the four secrets to transforming the customer experience. Listen to the podcast below to find out how you can transform your customer experience.

Tips 59

Tips Healthcare Data Trends 59

Customer Guru

JUNE 29, 2018

We, at Customer Guru, reckon that customer experience (CX) has become the key differentiator in the success and growth of any business. Raj and Vivek talk about the importance of customer experience in healthcare and how it is changing the healthcare industry. We’d be more than happy to help!

Hospitality 76

Hospitality Healthcare Customer Experience Management 76

C Space

MAY 22, 2020

Digital learning and talent management brands Skillsoft and SumTotal held a live global experience for learning, talent, and business leaders virtually this year, after a last-minute dash to turn their usual face-to-face event into an online experience.

Brands 52

Brands Travel Hotels Airlines 52

C Space

NOVEMBER 12, 2018

Our physical experience with a brand is the brand. Daniel Sills is the producer of Outside In , a podcast that explores changes in business and consumer behavior and where the two converge. It’s not so surprising that each of the 4 are either tech or digital companies. Galloway was a recent guest on the Outside In podcast.

Brands 45

Brands Sports Retail Advertising 45

NobelBiz

FEBRUARY 7, 2022

In broader terms, customers can interact with their favorite brands using this technology. And we will also discuss 10 tactics to improve Customer Experience through IVR messaging. Why does IVR messaging enhance customer experience? The IVR messaging is what customers hear when they call your contact center.

Contact Center 52

Contact Center Omni-Channel Average Handle Time Consumers 52

West Monroe

FEBRUARY 9, 2023

Financial services companies—from global banks to emerging fintechs—face significant pressure from all sides when it comes to their digital products and experiences. Consumers want a simple, seamless, and secure experience. Regulators are heavily scrutinizing for compliance with requirements and appropriate controls.

Financial 40

Financial Banking How To Policies 40

Russel Lolacher

MAY 15, 2023

In this episode of Relationships at Work, Russel chats with CEO, leadership coach and entrepreneur mentor Tammy McKinney on defining and establishing our boundaries at work, including how to defend them. But at the end of the day, it was it was a horrible experience, because I felt like I couldn’t be me 100% anymore.

Culture 52

Culture Leadership Communication Consulting 52