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48 retail survey questions for the customer feedback you need

delighted

However, while it’s projected that as many as 75,000 retail stores could close their doors by 2026, analysts still expect that 75% of retail buying in 2026 will still happen in physical stores. Net Promoter Score (NPS): How likely are you to recommend [store/product] to others? Why is this?

Retail 40
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The Definitive Guide to Creating a Standout Customer Experience Strategy Template

Lumoa

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. When it’s time to pick up the car, they won’t want to wait for a long time. From a global market worth $9.5

Strategy 208
article thumbnail

The Definitive Guide to Creating a Standout Customer Experience Strategy

Lumoa

Criteria like your company’s Net Promoter Score (NPS) or Customer Satisfaction Score (CSAT) will give you a fair idea of what customers’ opinions are like. When it’s time to pick up the car, they won’t want to wait for a long time. From a global market worth $9.5

Strategy 208