How to Measure and Analyze The Customer Satisfaction Score CSAT?
NobelBiz
FEBRUARY 21, 2023
The CSAT is based on the customer’s emotions, as opposed to the NPS, which is intended to provide a more reasonable perspective. You should always add an open question NPS and CSAT are not interchangeable; each of them has different goals. For this, creating a survey via a form that may be offered at the end of the interaction is best.
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