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Top 5 Customer Service & CX Articles for Week of April 14, 2024

ShepHyken

Balancing Customer Loyalty in an Age of Growing Business Costs by Tom Behnke (Retail TouchPoints) Consumers again and again have propped up the economy, fueling consistently strong growth in ecommerce and giving the retail industry an important edge in otherwise dark times. Loyalty Programs Should Encourage Competition.

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5 Best Customer Retention Software to Try in 2024

SurveySparrow

Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Best Customer Retention Software to Try in 2024 There are different types of tools that help a business in retaining customers. Customer loyalty programs are a strategic approach to encourage repeat business from customers. They are as follows.

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The role of emotions in CX and how you can use them to design better experiences

ECXO

Let’s explore these biological and physiological aspects of the brain The amygdala 2024. Reward Programs: The anticipation of rewards can stimulate the amygdala. By offering reward programs or loyalty schemes, you can engage the amygdala and encourage customer loyalty.