Upstream Works
DECEMBER 20, 2022
Over the course of 2022, artificial intelligence (AI) became mainstream for contact centers. In 2023, AI should be at the top of the list for contact center leaders, as the earlier deployments during 2022 will be more mature now. Virtual Agent. In 2023, it will become table stakes. This is another form of automation.
Playvox
JANUARY 13, 2022
We recently participated in a discussion with two industry experts that focused on megatrends that will impact contact centers in 2022. The conversation identified several contact center trends that, if addressed effectively, can lead to the transformation of two critical elements of operational success: people and technology. .
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Lumoa
JUNE 23, 2021
According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Here, we will look at the trends that look set to shape the future of CCaaS in the coming years. These include customer service analytics, engagement hubs, the voice of the customer , virtual agents (live chat), and chatbots.
Lumoa
NOVEMBER 30, 2022
Not only are online retailers enjoying massive revenue from their customers (expected to be over $6 trillion in 2022 ), but the platforms themselves are also becoming increasingly sophisticated. The question for online retailers is: how can we embrace this trend and deliver for our customers? …” to a returning customer.
TechSee
MARCH 7, 2022
As customers have come to expect and even prefer do-it-yourself, online self-service options, businesses have embraced new technologies and trends to optimize the digital service experience. 4 Customer Self Service Trends to Empower Your Business. Download our eBook: What Self Service Will Look Like in 2025 . Conversational Platforms.
NobelBiz
JANUARY 10, 2021
It is an artificial intelligence tool that can be described as a virtual agent. The Rules of Implementing the Chatbot in a Call Center Rule N° 1: Define your Framework It is by no means about adopting a chatbot just because it is the trend in contact centers. Does it allow you to redirect urgent requests to your agents?
Magellan Solutions
JULY 29, 2021
AI-enabled conversational agents, for example, are expected to handle 20% of all customer service requests by 2022. That alone relieves human agents of huge burdens and time. . Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads.
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