2022 Engagement Exceptional Customer Service Self Service 
TechSee
FEBRUARY 23, 2021
All providers will shut down their 3G networks by the end of 2022. AT&T will stage its sunset in January 2022, and the Sprint 3G shutdown is coming in December 2022. Verizon already began to shut down its 3G networks at the end of 2020, but the sunset for commercial and government customers will be at the end of 2022.
Kustomer
JANUARY 7, 2022
That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. Let’s check out some clear ways to deliver exceptional customer service in an extraordinary holiday climate.
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Lumoa
JUNE 14, 2023
Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!
ShepHyken
MAY 30, 2022
(CustomerThink) Considering the cost of attracting new customers – one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees. Yet 44% of companies say they’re more keenly focused on customer acquisition and just 16% on retention.
ShepHyken
OCTOBER 17, 2022
Should we ignore customers and what their needs are? However, we do spend an awful lot of time collecting and measuring sentiment — and not nearly enough time engaging with customers in more impactful ways. They are a history lesson of the customer’s most recent experience. Of course not. Follow on Twitter: @Hyken.
NobelBiz
APRIL 18, 2023
For instance, McKinsey.com found that using advanced real-time analytics: reduced average handle time by up to 40%, increased self-service containment rates by 5 to 20%, cut employee costs by up to $5 million, boost the conversion rate on service-to-sales calls by nearly 50%, all while improving customer satisfaction and employee engagement.
ShepHyken
MAY 4, 2023
Customer service productivity is vital to meeting customers’ needs in 2023 and beyond. Not only is customer service productivity important for providing a good customer experience, it is also vital for business success. This can lead to increased customer satisfaction and loyalty.
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