2022 Customer Service Exceptional Customer Service Self Service 
Kustomer
JANUARY 7, 2022
That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. Let’s check out some clear ways to deliver exceptional customer service in an extraordinary holiday climate.
TechSee
FEBRUARY 23, 2021
All providers will shut down their 3G networks by the end of 2022. AT&T will stage its sunset in January 2022, and the Sprint 3G shutdown is coming in December 2022. Verizon already began to shut down its 3G networks at the end of 2020, but the sunset for commercial and government customers will be at the end of 2022.
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Lumoa
JUNE 14, 2023
Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!
ShepHyken
MAY 30, 2022
Each week I read many customer service and customer experience articles from various resources. CustomerThink) Considering the cost of attracting new customers – one estimate is seven times more than keeping existing ones – many companies would do better to focus on retaining their engaged enrollees.
ShepHyken
OCTOBER 17, 2022
Each week I read many customer service and customer experience articles from various resources. Enough Already With Customer Feedback. CMS Wire) Surveys, especially, will ultimately bury you with customer malcontent and your own frustrated inaction. Here are my top five picks from last week.
ShepHyken
MAY 4, 2023
In today’s digital world, customer service productivity is more important than ever. This means that it is critical for customer service professionals to have the best tools and processes in place to handle these inquiries efficiently and effectively. What is customer service productivity?
Kustomer
JUNE 27, 2022
A new era in customer service has arrived. The transformed landscape requires engagement like never previously seen, and customer service software is here to help. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.
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