ShepHyken

FEBRUARY 28, 2022

It’s all about how customers relate to and with the brand. 2022 – Time to Make the Move Beyond Cx and Ex to Total Experience by Candice Mueller. diginomica) More recently, organizations have realized the importance of Employee Experience. Then along came the employee experience (EX).

Ecommerce 70

Ecommerce Customer Service Trends Loyalty 70

ShepHyken

MAY 23, 2022

(CustomerThink) Your growth at every level — financially, reputationally, professionally, and personally — is superior when customer, employee, and partner experience are managed as a team sport. 3 Common Customer Complaints and How to Address Them by DP Taylor. If you’re not, still read it.

Customer Service 65

Customer Service Sports Tips Customer Service Training 65

ShepHyken

NOVEMBER 29, 2021

Each week I read many customer service and customer experience articles from various resources. Increase Employee Retention With These 4 Tips by David Finkel. Magazine) Employee turnover is always a stressful situation. Take care of employees and they stay. Well, that’s a good question.

Customer Service 85

Customer Service Chatbots Retail B2C 85

ShepHyken

MAY 1, 2023

U$ 402bn is on the Table for Brands That Simplify Their CX and EX – Here’s Why by Ricardo Samuel Saltz Gulko (Eglobalis) Simplicity is an essential aspect of customer and employee experience that can greatly impact a company’s success and its ability to innovate. Does this really work?

Customer Service 13

Customer Service Customer Retention Loyalty Customer Service Training 13

ShepHyken

JANUARY 30, 2023

Start your thinking about how this technology will impact customer support and CX by reading this article. The Importance of Maintaining Customer Service in Difficult Times by Nick Gold (theHRDIRECTOR) As 2022 drew to a close, most of us craved a period of calmness, both economically and emotionally. That concerns me!

Customer Service 23

Customer Service Banking Effort Score Tips 23

ShepHyken

APRIL 4, 2022

.” Yet, rather than pursue one or the other as siloed initiatives, companies are beginning to recognize that a holistic experience strategy has far greater potential for advancing better business outcomes. My Comment: The “total experience” combines the power of a CX (customer experience) and an EX (employee experience.”

Customer Service 73

Customer Service Trends Tips Customer Service Training 73