Retently

APRIL 5, 2024

This interconnected retail context demands a cohesive approach, ensuring that customer experience is consistent and positive, regardless of how or where the customer chooses to shop. Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business.

Retail 78

Retail Engagement Strategy Customer Experience 78

Playvox

APRIL 11, 2023

According to a 2022 Gallup report , employee feedback should happen a few times a week. By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time. Related Article: How Gamification Can Help Call Centers Operate More Efficiently 5.

Contact Center 63

Contact Center Employee Engagement Gamification Tips 63

Playvox

AUGUST 15, 2022

According to the Playvox research , despite the reported successes contact centers are experiencing with remote work, nearly half (45%) of managers surveyed say they’ll bring their agents back to the office in 2022. According to Gartner , 38% of Customer Service Representatives (CSRs) are disengaged from their jobs and 28% are neutral.

Contact Center 77

Contact Center Training Gamification eBook 77

Playvox

APRIL 27, 2023

Gather strategic insights to determine preferences, including detailed reports on consumer behavior and data from customer surveys on how they use various channels. Understand and plan for adequate staffing of customer service reps to ensure success. Address all challenges that come up — for customers and agents.

Contact Center 52

Contact Center Trends Gamification Omni-Channel 52