Comm100

MAY 25, 2022

Further social upheavals amongst workers and customer expectations have also occurred. Ultimately, customer service and contact centers have not been immune to these changes. Consider, for example, that in Toronto, the cost of a 900-square-foot apartment is between $2,300 and $2,600 in 2022.

Contact Center 130

Contact Center Customer Service Omni-Channel Social Media 130

Comm100

SEPTEMBER 4, 2022

Keep your average response time low. 83% of customers expect immediate engage when contacting a company. A high response time can lead to high abandonment rates and customer dissatisfaction. In many cases, setting clear and reasonable expectations is the next best thing. Be clear about wait time.

Customer Service 245

Customer Service Abandon Rate ROI Apparel 245

Kustomer

JUNE 7, 2023

Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates. New trends that emerge quickly become baseline expectations for customers.

Trends 84

Trends Self Service Customer Experience e-support 84

Kustomer

JULY 28, 2022

What Are Customer Experience Trends in 2022? The world of customer experience is ever-evolving. New trends that emerge quickly become baseline expectations for customers. Eighty-one percent of CX organizations report that reducing wait times is an extremely important priority to achieve within the next three years.

Customer Experience 105

Customer Experience e-support Social Media Knowledge Base 105