Stella Connect

NOVEMBER 23, 2021

Customer service leaders and agents have risen to the occasion, all while handling more customer inquiries than ever , embracing new hybrid and fully remote operations , and keeping up with increasing customer experience expectations. . 6 Key Customer Service Priorities for 2022. #1:

First Call Resolution 52

First Call Resolution Customer Service Effort Score Net Promoter Score 52

Stella Connect

DECEMBER 2, 2021

Wondering what the top drivers of customer sentiment , purchase decisions, customer reviews, customer satisfaction and customer experience will be in 2022? Keep reading to find out the four biggest customer service trends for 2022. . Top Customer Service Trends for 2022 You Need to Know.

Trends 52

Trends Customer Service Data First Call Resolution 52

Stella Connect

NOVEMBER 29, 2021

And what sets these customer-centric leaders apart from the rest? Here’s what we learned and where we recommend brands focus their customer service efforts. 4 Strategies for Meeting and Exceeding Customer Needs. #1: What matters the most when contacting customer service? #1: 1: Response time. #2:

Meeting 84

Meeting First Call Resolution Poor Customer Service Effort Score 84

Stella Connect

DECEMBER 15, 2021

Brands that don’t risk significant customer churn. This is just one key takeaway from Customer Service Trends for 2022: Preparing for the Future of Customer Service , a comprehensive report based on our customer service study of more than 2,100 consumers in the US and UK.

Trends 75

Trends Poor Customer Service Consumers Social Media 75