Interactions

AUGUST 29, 2022

Virtual agents have come a long way. And while some companies are certainly still using automated systems from the dark ages, forward-thinking brands have taken advantage of advancements in technology for big steps forward in customer experience self-service. . But what’s next? We need to think bigger.

Virtual Agent 62

Virtual Agent Self Service eBook Report 62

BlueOcean

JANUARY 9, 2018

Siri, Alexa, and OK Google… these are the virtual interactions that Sci-Fi movies have portrayed for decades past. These technologies are sparking new expectations in today’s consumers on an almost daily basis. Consider that the large majority of customer interactions are currently transactional processes.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

CSM Magazine

DECEMBER 14, 2021

Artificial intelligence (AI), machine learning (ML), and natural language programming (NLP) are altering how businesses communicate with their consumers. AI-powered personalization helps organizations to boost consumer engagement, loyalty, revenue and gain a more complete understanding of their customers – all in real-time.

Virtual Agent 52

Virtual Agent Customer Service Chatbots Customer Service Representative 52

Kustomer

JUNE 27, 2022

What consumers are looking for in a digital-first world is that feeling when your morning coffee barista greets you with a hearty hello and a warm smile, or when you get that email from your food delivery service giving you a free meal for continued loyalty. What Are the 12 Best CS Software Tools in 2022?

Software 98

Software Tools Customer Service Self Service 98

Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Trends 208

Trends Self Service Contact Center Omni-Channel 208