2022 Chief Customer Officer Measurement Roadmap 
ChurnZero
OCTOBER 28, 2022
The results of the 2022 Customer Success Leadership Study, based on the perspectives and insights of more than 1,000 Customer Success leaders, are in. The good news is Customer Success teams are growing both in size and budget. You’ll also be able to grab the full report in early November 2022.
Gainsight
SEPTEMBER 15, 2022
Data provides the trigger for your Customer Success organization to execute on those opportunity. Recently, Gainsight’s Chief Customer Officer Kellie Capote was a guest on the “ Metrics That Measure Up” podcast, hosted by Ray Rike, founder and CEO of RevOps Squared. What the research reveals . It’s earned.
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Gainsight
JUNE 11, 2021
The themes today centered around Human-First Customer Success and Transforming Customer Centricity. Human-First Customer Success. The Key to Customer Success: Leadership with Jay Nathan, Chief Customer Officer at Higher Logic and Co-founder of Gain Grow Retain at Higher Logic.
ECXO
DECEMBER 26, 2023
02 2 Best Customer Experience Books 2023 in Digital Data, Design and Centricity – The famous 3 Ds: Digital, Data, Design. This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. Here is the link.
ChurnZero
JANUARY 13, 2023
Customer sentiment, intention, and level of trust can be surfaced and incorporated into more predictive customer health scores while providing valuable insights and feedback to CSMs and account managers. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting!
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