Comm100

SEPTEMBER 4, 2022

Responding to customers immediately is the goal, but with so many customers to attend to, it’s not always going to be possible. Be clear about wait time. If a customer must wait, let them know for how long, and what it is that they are waiting for. If your live chat support is available 24/7, say so!

Customer Service 245

Customer Service Abandon Rate ROI Apparel 245

Kustomer

JUNE 7, 2023

Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates. New trends that emerge quickly become baseline expectations for customers. Personalized Customer Service With AI 2.

Trends 84

Trends Self Service Customer Experience e-support 84

Kustomer

JULY 28, 2022

What Are Customer Experience Trends in 2022? The world of customer experience is ever-evolving. New trends that emerge quickly become baseline expectations for customers. Currently, we’re seeing a rise in the use of SMS, social media messaging, and live chat support.

Customer Experience 105

Customer Experience e-support Social Media Knowledge Base 105