Gainsight

JUNE 11, 2021

Team Up with Sales to Drive Revenue with Kristen Hayer, Founder & CEO at The Success League. Major Takeaways: Sales and Customer Success relationships can be filled with friction. Measure by aggregating inputs and actual results, compare actual vs. expected, gather proof points with case studies content and customer sentiment.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

ChurnZero

MARCH 31, 2023

Case studies have shown loyal customers spend more— up to six times more —over the customer lifetime. In other words, the growth a company generates from loyal customers will vastly outweigh the value of the initial sale. Here are 11 statistics, quotes and quips that make the case for investing in Customer Success teams.

Customer Success 98

Customer Success Net Promoter Score Effort Score Sales 98

ECXO

DECEMBER 26, 2023

This article was originally posted at [link] During 2022 and December 2023, We read a series of 56 books that I found interesting and valuable for us in CX, Design, and Services. It features case studies of leading brands including Lemonade, Spotify, CEMEX, VMware, Starbucks, NIKE and Amazon. Here is the link.

Case Study 52

Case Study Customer Centricity Social Media Competitive Advantage 52

inSided

OCTOBER 1, 2022

Here are our takeaways from Cognite’s Pulse 2022 session on how to leverage Community to solve key CS challenges. For example, customers will get a QBR, a sales-to-CS handoff, an invitation to the next product beta group, and more. That was the case for Cognite. Why high-touch CS teams need community, too.

Case Study 52

Case Study Effort Score Customer Journeys Study 52

SmartKarrot

APRIL 26, 2022

But still, certain concerns keep customer success leaders up at night in 2022. I am here to discuss those with you and help you understand what is at stake now for the CS community as a whole in 2022. For example, the product team might present a product roadmap to the customers. Sign up for our newsletter. contact-form-7].

Customer Success 10

Customer Success B2B CRM Culture 10