Inbenta

NOVEMBER 3, 2022

Artificial intelligence (AI), Neuro-Symbolic AI , and Natural Language Processing (NLP) are just a few of the many innovations making their way into hospital systems, research labs, and doctor practices. In fact, an extensive study by Verified Market Research showed that the healthcare chatbot’s market size is currently valued at USD 194.85

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

West Monroe

MAY 8, 2022

Ask 100 business leaders what their organization’s 2022 goals are, and you’ll likely get 100 unique responses (if not more)—depending on their industry, company size, and many other factors. Create a data-enabled runway to experimentation and innovation. Leverage data to drive business results and solve challenges.

Case Study 52

Case Study Study Fashion Financial 52

Thematic

MARCH 27, 2024

This changed in early 2022, when two major storms wreaked havoc on Auckland and Watercare’s infrastructure. This case study shares how Thematic helped them build a new approach to restore services and satisfaction levels. From the outset, they decided to use AI to mine the feedback data for insights.

Chief Customer Officer 62

Chief Customer Officer Customer Journeys Analysis Feedback 62

Strativity

JANUARY 6, 2023

Chick-fil-A ranked among the top three QSR brands evaluated in the 2022 Material Fidelity Index, outranking others in the category (like McDonald’s, Subway, Chipotle, Taco Bell, Dunkin’, Panera Bread, and Papa John’s) thanks to its effectiveness in the Proven pillar. Overall, brand fidelity differs across age groups.

Omni-Channel 52

Omni-Channel Consumers Case Study Brands 52

Quadient

JULY 25, 2022

Mon, 07/25/2022 - 20:45. Future state maps are driven by creativity and innovation rather than data. Cutting-edge collaborative design and dynamic mapping tools enable remote collaboration and feedback across your entire enterprise. . Collaboration and feedback tools create efficient remote workflows. j.shah-thiel.

Customer Journeys 52

Customer Journeys Examples Touchpoint Case Study 52

ShepHyken

NOVEMBER 28, 2022

BILT Incorporated) Murphy Door is the industry innovator in creative door solutions. The post 5 Top Customer Service Articles of the Week 11-28-2022 appeared first on Shep Hyken. To paraphrase a quote from Watkin: “The moment you think you don’t need to listen to your customers, you’re headed for trouble.”. Employees benefit as well.

Customer Service 13

Customer Service Contact Center Case Study Tips 13

ChurnZero

DECEMBER 14, 2022

The winners of 2022’s ChurnHero Awards, recognizing and celebrating ChurnZero customers who champion Customer Success with remarkable results, have been announced! This year’s awards feature five categories representing fundamental business goal of CS teams: onboarding, adoption, renewals and expansion, customer advocacy, and innovation.

Meeting 98

Meeting Customer Success NPS Customer Satisfaction 98