How Have your Customers’ and Employees Expectations Changed?
CX Accelerator
JULY 1, 2020
However, those who were planning to move their contact center to the cloud in 2021/2022 are now faced with increased stress and frustration and regret for not changing sooner. This company bumped up their 2022 digital transformation strategy to 2020. Two specific examples come to mind. Back To CX Accelerator Blog
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