Kustomer

JUNE 27, 2022

Spanning multiple channels, across both brick-and-click locations, customers want immediate answers to product questions, swift resolution to their problems, and personalized brand interactions. Not one single survey has ever indicated that customers wouldn’t pay more for great service, according to Forbes.

Software 98

Software Tools Customer Service Self Service 98

Lumoa

NOVEMBER 17, 2022

Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.

e-support 208

e-support Customer Experience Social Media Chatbots 208

Kustomer

JUNE 7, 2023

Think about the last really good or really bad experience you had when interacting with a brand. The way that a customer interacts with and perceives your brand throughout the entirety of their process with you, from discovery to purchase to loyal customer, is all part of the customer experience.

Trends 84

Trends Self Service Customer Experience e-support 84

Lumoa

JUNE 14, 2023

Its lean and straightforward formula for measuring customer contentment has made this metric a veritable “gold standard” in the customer experience space. According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind!

NPS 208

NPS Effort Score Customer Centricity Loyalty 208

ShepHyken

OCTOBER 17, 2022

For Incredible Results: Surprise and Delight Your Most Devoted Customers by Laura Bassett. CMS Wire) Who comes back for average customer experience? Every interaction with a customer is a loyalty test. Customers expect in-store service whether their journeys start in search, include a chatbot or end with an agent conversation.

Customer Service 13

Customer Service Self Service Exceptional Customer Service Chatbots 13

Call Experts

APRIL 28, 2022

What is Are Customer Service Podcasts? Whether you’re running a small company or a large corporation, you should be aware of excellent customer service. . These are customer service podcasts, but before we dive into those further let’s keep looking at what is great customer service?

Customer Service 52

Customer Service Entertainment Exceptional Customer Service Social Media 52

ShepHyken

MAY 30, 2022

Here you will find some interesting stats and findings about why rewards programs fizzle out, the mistakes companies/brands make, and more. The Verdict Is In: Customer Service Isn’t Human Enough by Amy Balliett. Here are five good reminders of how to get your customers to return. Follow on Twitter: @Hyken.

Customer Service 13

Customer Service Rewards Programs Poor Customer Service Self Service 13