BlueOcean

MAY 13, 2021

Brand loyalty is a reflection of a customer’s commitment to a relationship with a given retailer or service provider. We quickly got used to holding everything and everyone at arm’s length – and for many customers, that included the brands they had once been loyal to. Where Does Customer Care Sit in All of This?

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

NobelBiz

JANUARY 17, 2022

However, it is obvious that insufficient training, incompatible interfaces and other factors might result in an increase of Average Handling Time. But, how is the Average Handling Time (AHT) calculated? What is the Average Handling Time (AHT) for Contact Centers?

Average Handle Time 52

Average Handle Time Contact Center Management Call Center 52

Think Customers

JANUARY 18, 2022

Customer service interactions can quickly evolve, requiring different channels and tools. Leading contact centers understand that each person and tool has its strengths and weaknesses, and create a better customer experience when combined appropriately. Contact center associates are the people that make customer service human.

Contact Center 52

Contact Center Chatbots Self Service Average Handle Time 52

NobelBiz

APRIL 18, 2023

Hyper efficiency is a term used to describe the streamlining of processes to increase productivity, reduce costs, and improve customer service. These metrics should be data-driven, allowing you to identify areas of improvement and track progress over time.

Contact Center 52

Contact Center Call Center Management Gamification 52

NobelBiz

FEBRUARY 22, 2023

The pandemic has had an impact on the relationship between brands and customers. But how can these brands rekindle the enchantment in the consumer experience? And how can you make customers desire to rediscover the joy of shopping when bad news and new digital habits influence their behavior?

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

The pandemic has had an impact on the relationship between brands and customers. But how can these brands rekindle the enchantment in the consumer experience? And how can you make customers desire to rediscover the joy of shopping when bad news and new digital habits influence their behavior?

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

Comm100

SEPTEMBER 6, 2022

After you have defined your live chat objectives , it is time to consider the next step: beginning to implement your live chat software. In order to do this, it is important that you hire live chat agents who are professional and all about ensuring customer satisfaction. How Many Hours is your Live Chat Available per Day?

Guidelines 223

Guidelines Customer Satisfaction Report Average Handle Time 223