Eptica
OCTOBER 14, 2022
Date: Friday, October 14, 2022 Author: Pauline Ashenden - Demand Generation Manager Seven ways to tackle call abandonment in the contact centre. Published on: October 14, 2022. Our latest blog discusses seven areas to focus on to help reduce call abandonment rates. Share this page on: Tweet.
NobelBiz
FEBRUARY 22, 2023
We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. Based on the discussion and purchase history, these systems can present relevant information to the agent. There are technologies available that provide AI-based functionality.
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NobelBiz
FEBRUARY 22, 2023
We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. Based on the discussion and purchase history, these systems can present relevant information to the agent. There are technologies available that provide AI-based functionality.
Comm100
SEPTEMBER 4, 2022
A high response time can lead to high abandonment rates and customer dissatisfaction. By integrating live chat with your other systems, it’s possible to get a more full picture of your customers so that you can respond more quickly and accurately. Read more: How to Improve the Live Chat Experience in 2022. Calculate now.
West Monroe
JANUARY 24, 2022
High-tech and software (HT&S) companies continued to enjoy enviable growth rates and sky-high valuations in 2021 thanks to strong demand for products that supported digital engagement during the global pandemic and record-breaking levels of M&A activity. Overarching trends have widespread influence. Macro financial pressures.
NobelBiz
MARCH 7, 2022
This system can save you time and money. So, your dialer system should be suited to the organization’s market segment and business goals. The Benefits of Preview dialer for your contact center: A preview of the client information: When an agent is available in preview mode, the system presents a profile with the prospect’s details.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
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