West Monroe

OCTOBER 11, 2022

Do you feel like you lead customers or customers lead you? Do you feel like you lead customers or customers lead you? Customers don't know what they don't know. Customers didn't know that was coming. But we're going to put those onto social media platforms and have customers vote on them.

Case Study 52

Case Study Data Social Media Brands 52

Kustomer

AUGUST 19, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe Larsen is joined by CEO and longtime customer advocate, Wendi Sturgis. Wendi has years of experience in CX and in leadership positions and she shares some of the secrets for how to make your company stand out. Every single time.”

Culture 98

Culture Chief Customer Officer NPS B2B 98

Kustomer

JUNE 10, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast , Gabe and Vikas are joined by Vasili Triant to talk about all things digital CX. For nearly 30 years, experts in the CX industry have heard rumors that voice as a communication channel is dead and useless for navigating customer problems.

Contact Center 97

Contact Center Consumers Interaction CRM 97

Kustomer

OCTOBER 15, 2020

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe Larsen is joined by Brad Birnbaum , Lauren Pragoff , and Matt Dixon in a virtual summit to discuss developing customer loyalty through achieving effortless customer experiences. Guiding Customers Through Proper Channels.

Self Service 52

Self Service Management How To Omni-Channel 52

Qualtrics

JUNE 30, 2020

Steve Gustavson, Chief Creative Director from Adobe shares insights from how Adobe transformed their 20,000 in-person marketing summit in Las Vegas to a 100% virtual event and how brands can prepare for virtual events in the “new normal.” How did you ensure digital best practice when everyone was presenting remotely? Access Now.

Course 26

Course Conference Video Analytics 26