2020 Insurance Omni-Channel Self Service 
Inbenta
DECEMBER 14, 2021
They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time. According to a 2021 report, 50% of customers rank digital communications as a high priority (but only 17% of insurers use them). Buy: Generate quotes, sell services and products.
Talkdesk
DECEMBER 23, 2020
What we know so far about the Paycheck Protection Program The new $900 billion deal includes $284 billion for the PPP, which reopens after two previous tranches : $367 billion in March 2020 and an additional $285 billion in April 2020, for a total of $652 billion. . Here’s what we know so far.
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eGain Blogs
MAY 8, 2020
More with digital self-service; chatbots, for example. More with digital choice— self-service or human-assisted—since they are less expensive than traditional channels such as in-person and phone interactions. The new (ab)normal requires businesses to do more with digital. Why not go with the leader?
eGain Blogs
MAY 8, 2020
More with digital self-service; chatbots, for example. More with digital choice— self-service or human-assisted—since they are less expensive than traditional channels such as in-person and phone interactions. The new (ab)normal requires businesses to do more with digital. Why not go with the leader?
TechSee
JUNE 25, 2019
AI customer service technologies have given rise to a wide range of customer-facing platforms, all of which help companies provide a level of service beyond human capacity. In fact, Gartner predicts that by 2020, 85% of all customer interactions will no longer be managed by humans. Agent decision support.
Comm100
NOVEMBER 13, 2022
A Complete Guide to Omnichannel Customer Service. The state of customer service is always changing, and brands must keep up. Customers now use an average of nine different channels to connect with companies, and they expect the support they receive on these channels to be fast, convenient and personalized.
CSM Magazine
JUNE 12, 2020
According to customer service expert Shep Hyken, a majority of businesses believe that improving the total customer experience is a top priority and will overtake price and product quality as a key differentiator by 2020. Omni-channels.
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