Qualtrics

FEBRUARY 16, 2021

The guest experience could be the difference between whether a guest returns or not. Explore the ways that organizations can use guest experience as a key factor of their success. What is guest experience? The guest experience is the cumulative effect of every interaction your guests have with you.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

Eptica

JULY 15, 2020

Date: Wednesday, July 15, 2020 Author: Guest author: Jeanne Bliss Does your customer experience pass the #MakeMomProud test? Published on: July 15, 2020. Author: Guest author: Jeanne Bliss The latest book from customer experience expert Jeanne Bliss is based on a simple idea.

Customer Experience 119

Customer Experience Case Study Guest Experience Hospitality 119

Eptica

JULY 29, 2020

Date: Wednesday, July 29, 2020 Author: Guest author: Jeanne Bliss Does your customer experience pass the #MakeMomProud test? Published on: July 29, 2020. Author: Guest author: Jeanne Bliss In our latest guest posts, CX expert Jeanne Bliss has been sharing case studies from her new book Would You Do That To Your Mother?

Customer Experience 98

Customer Experience Case Study Airlines Guest Experience 98

Currency Alliance

OCTOBER 11, 2018

Countless articles have been written about enhancing the hotel customer experience (CX) with technology. The hotel market is becoming more competitive, with a larger share of wallet being spent on a greater variety of services. On the contrary, the hotel remains a highly valued experience offering.

Hotels 40

Hotels Hospitality Loyalty Travel 40

BirdEye

JUNE 21, 2023

Electric vehicle sales, on the other hand, increased by 41% in 2020 and are expected to continue to rise. Take hotels, for example. Impersonal service, unclean rooms, and a lack of amenities plague hotel guests. Even New York’s top hotels struggled with bed bug outbreaks back in 2015.

Analysis 98

Analysis Social Media Hotels Competitive Advantage 98

Smith+co CX

DECEMBER 8, 2020

Smith+Co has worked with a number of leading hotel brands over the years, from luxury to budget, and so we were fascinated to see how they are coping given that the experience in staying at a hotel is so dependent on the emotional engagement. We stayed at three of the best-known luxury 5-star hotel/restaurants in the UK.

Hotels 36

Hotels Hospitality Guest Experience Innovation 36