Millennial Generation Customer Service – The Ultimate Guide
TechSee
OCTOBER 9, 2018
trillion in spending — in the United States by 2020. Key preferences to consider in Millennial generation customer service: Text me, I don’t like to talk: Millennials prefer to communicate over text messaging and rarely make phone calls. According to a report by Pew Research Center , 85% of Millennials say they use social media.
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