2020 Communication Insurance Self Service 
Inbenta
DECEMBER 14, 2021
They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time. According to a 2021 report, 50% of customers rank digital communications as a high priority (but only 17% of insurers use them). Buy: Generate quotes, sell services and products.
C Space
MAY 13, 2020
The Brand Move Roundup – May 13, 2020. To protect hitherto healthy German companies, including SMEs, from ruin and prevent a domino effect on supply chains, Allianz ’s trade credit insurer Euler Hermes has joined up with Germany’s federal government and the German Insurance Association. Saunas will be closed.
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Talkdesk
DECEMBER 23, 2020
What we know so far about the Paycheck Protection Program The new $900 billion deal includes $284 billion for the PPP, which reopens after two previous tranches : $367 billion in March 2020 and an additional $285 billion in April 2020, for a total of $652 billion. . Here’s what we know so far.
Talkdesk
OCTOBER 12, 2020
Welcome to open banking Accenture projects open banking-related services already account for 7% of total banking revenue in 2020. Many industry executives already look at open banking as an accelerating trend in financial services.
ProProfs Chat
NOVEMBER 29, 2019
Live Chat Statistics 2020: 40+ Live Chat Facts. 16% of customers prefer to use live chat software as customer support and service channel than self-service and social media platforms. Live chat has helped an insurance company save $1 million in 90 days from call deflection, 2019. Source: Microsoft ) Tweet this.
Inbenta
JUNE 30, 2021
In 2020, the chatbot received almost 900,000 inquiries and handled 90% of them on its own. . 2020 was definitely the year for eCommerce. In the case of customer service and aftersales, it is critical to provide support and guide product users whenever they are in need of help. Plus, GAL handles roughly a ?
Comm100
NOVEMBER 13, 2022
Research shows that 72% of consumers use multiple communication channels when completing a transaction, rising to 82% for business buyers. It’s the most popular digital channel to communicate with a company on. 67% of consumers used social media for service-related needs in 2020, and this is growing.
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