2020 Blog Chatbots Customer Service Representative 
Comm100
JULY 20, 2021
Nowadays, though, a good customer service experience can be the deciding factor between two competing brands. That is why both chatbots and live chats have been on a steep incline of adoption by online businesses since they both offer unique benefits that email and phone support don’t. What is a chatbot?
SaleMove
JANUARY 7, 2019
If consumers had to give chatbots a performance review, it probably wouldn’t be stellar. This is true for all sorts reasons, but especially so when it comes to delivering first-rate customer service. Bots are ready and able to converse with customers any time of the day or night. Chatbots Don’t Get Sloppy.
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SaleMove
JANUARY 7, 2019
If consumers had to give chatbots a performance review, it probably wouldn’t be stellar. This is true for all sorts reasons, but especially so when it comes to delivering first-rate customer service. Bots are ready and able to converse with customers any time of the day or night. Chatbots Don’t Get Sloppy.
ViiBE Blog
JANUARY 19, 2022
ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.
ViiBE Blog
JANUARY 19, 2022
Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly. Lack of support A customer service personnel is not alone when it comes to handling customer queries, and it should not be that way either.
Kustomer
JUNE 7, 2023
Customer Experience Trends in 2022 Keeping up with what’s new in customer service trends can be difficult when trends emerge so regularly. Customers expect a convenient and speedy response to their questions, with nearly half of them expecting customer service representatives to respond in less than four hours.
ProProfs Chat
JUNE 14, 2019
Build a Delightful Customer Experience With These Customer Service Statistics. Access to trends and insights on customer experience is important for your brand to learn about the areas where you can improve your services and products. With this blog, we aim to help you do just that. Forrester.
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