Advanced Chat for CXone: All That and More
NICE inContact
SEPTEMBER 30, 2019
The projection is that 80 percent will offer chat by 2020. Not only do customers using the channel report the highest satisfaction, but chat is one of three digital channels (along with mobile apps and company websites) that are driving up Net Promoter Score® (NPS®)—an indicator for a customers’ likelihood of recommending a brand to others.
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