Remove 2020 Remove Abandon Rate Remove Average Handle Time Remove Net Promoter Score
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How to Measure the Success of your Live Chat Customer Support Team

Comm100

See how you stack up: Comm100’s 2021 Benchmark Report found that the average live chat customer satisfaction (CSAT) rate increased by 1.5% from 2019 to 2020, hitting an all-time new benchmark peak of 85.6%. . The NPS, or Net Promoter Score, is a great supplement for the CSAT score.