2020 2022 Social Media Wait Times 
Comm100
MARCH 20, 2024
In the United States, a Pew Research Center study revealed that only 24% of Americans expressed trust in the government to do what is right “just about always” or “most of the time” – a stark decline from the past decades. This in turn helps to build public trust in government, as shown by Global Affairs Canada.
Comm100
SEPTEMBER 14, 2022
After introducing Comm100 Live Chat to their Recruitment department in 2020, Cambrian College’ students immediately took to live chat, scoring 4.5 With more than 80% of common requests handled, wait times are reduced for students needing agent support. Go big(ger) on social media.
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Comm100
MAY 20, 2022
Lower wait times. The instant, real-time nature of live chat satisfies consumers’ need for speed, but it also helps to reduce wait times. This is known as chat concurrency and means that visitors don’t need to experience lengthy wait times as they so often do on the phone. Download the report.
Call Experts
FEBRUARY 12, 2020
through 2022. Omnichannel takes advantage of all of the above to create a platform that enables functionality from the contact center to all contact applications (live chat, social media, email, etc.). Ensure secure and real-time communication for your customers and their associated support data. . More Blogs Menu.
Comm100
JANUARY 11, 2023
Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. Voice bots that communicate with customers through digital voice and telephony channels using the latest machine learning AI to eliminate long wait times. million USD in 2022.
Lumoa
JUNE 14, 2023
According to CustomerGauge’s 2022 report , NPS sports an impressive 41% trust rating among B2B businesses – higher than any other rating system of its kind! Plus, with the proliferation of social media and online communities, it’s become ever more convenient for customers to share their experiences with a larger audience.
Kustomer
JUNE 7, 2023
Customer Experience Trends in 2023 At the outset of 2022, a post-pandemic global economic recovery effort was gaining momentum and supply chain issues were beginning to ease. Customer Experience Trends in 2022 Keeping up with what’s new in customer service trends can be difficult when trends emerge so regularly.
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