2020 2022 e-support Self Service 
Kustomer
JANUARY 7, 2022
While the holiday won’t be as fraught as the 2020 season, there will still be a fair share of challenges and obstacles to hurdle. That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022.
Interactions
DECEMBER 2, 2021
Online banking surged in 2020, with 76% of US adults logging in via their computer at least once a month to manage their finances. This pattern of self service banking is one that seems set to stay. Read on to understand the top 3 CX trends you need to be aware of in 2022 to stay ahead of the game. Personalization.
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SurveyGizmo
NOVEMBER 11, 2021
Please download our CX Predictions for 2022 ebook for our full report. Self-serve options, common in B2C e-commerce, have grown for business buyers too. McKinsey shows that two-thirds of buyers prefer remote human interactions or digital self-service. This is part 5 in a 5-part series. What Do B2B Consumers Want?
Lithium
AUGUST 11, 2021
Today, the public has the opportunity to vote for the panels they’d like to learn and hear about in the 2022 event programming. They’ve been around for some time, but 2020 brought to light how valuable they can be when there’s an absence of in-person communities, events, and human connection. Thank you for your support and votes!
SurveySparrow
MAY 23, 2021
As a result, physical shopping has come to a halt, and customers have shifted to e-commerce platform to satiate their needs. Therefore, e-commerce players who could enhance customer experience with a technological tool like AR have successfully paved their way to the door of their prospective buyers. a) AR self-service support.
Kustomer
NOVEMBER 16, 2021
The concept and implementation of hybrid customer service began prior to 2020, but with the specific challenges presented over the last 18 months, this model is quickly moving from supporting role to headliner. AI-powered technology offers the ability to transform your customer service center into a thriving business asset.
Inbenta
JANUARY 17, 2022
9 Customer Service Trends for 2022. Digital transformation has shifted to a new phase where businesses must compete to differentiate themselves in the digital landscape and provide services that cater to employee and customer demands alike. So, what must customer service teams be prepared for in 2022?
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