2018 Blog Call Center Innovation 
Call Experts
NOVEMBER 20, 2019
According to the National Retail Federation, more than 174 million Americans shopped between Cyber Monday and Black Friday in 2018. Centers incentivize employees to work over the holiday and be prepared. Having more people in the call center doesn't always mean readiness to handle holiday workloads. More Blogs Menu.
Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.
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Comm100
DECEMBER 1, 2017
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience.
NICE inContact
APRIL 24, 2019
CX matters to a company’s success – and can be more valuable than product features, aggressive pricing or innovation. However, a 2018 Forrester report points out that CX is stagnating. New call center technologies enable businesses to simply address these gaps and benefit from these important business wins.
Avaya
JANUARY 16, 2018
40% of executives recently polled by Avaya rate their company’s customer experience as “poor” or “average,” and 93% say they’ll be focusing on improving customer experience in 2018. Think smaller in 2018…specifically, mobile apps. In 2018, major players will be defined by their understanding of this delicate balance.
NICE inContact
APRIL 30, 2019
Artificial intelligence (AI) has the potential to transform contact centers. We surveyed more than 900 contact center leaders across the US, UK and Australia, asking them their opinions about various aspects of the customer service experience, including AI. This yielded some interesting results.
Call Experts
JANUARY 15, 2020
HR departments can be passive in their innovations related to modernization through technology. More Blogs Menu. The holiday rush doesn’t mean an overload for your business when you partner with a contact center. When do medical centers need professional contact center support? One call can change your business!
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