BirdEye

JULY 27, 2023

In this blog, we’ll investigate horizontal vs. vertical integration strategies to understand if it’s more beneficial for your business to move up or sideways. For example, let’s say you run a retail business and you purchase an e-commerce company. Both companies supported the sale. YouTube proved to be a good buy.

Retail 52

Retail Government Examples Strategy 52

Oracle

DECEMBER 17, 2020

after the City of LA in 2017 — is focused on the citizen experience. I highly recommend this post by Daniel Foppen on the Oracle CX blog which explores the ways this city takes tremendous pride in ensuring the best possible experience for its constituents. The logistics of this program were supported by modern CX technology.

Government 52

Government Banking e-support Technology 52

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Bruce Temkin.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Thought leaders come in all shapes and sizes. Bruce Temkin.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Alida

SEPTEMBER 22, 2016

Customers, especially Millennials , expect transparency and honesty—and they support companies they perceive to be truthful and real. RELATED STORIES: Finding power in feedback: How Alliant Energy drives award-winning customer experience [blog post]. See you at the 2017 Customer Intelligence Summit! .

Innovation 100

Innovation Marketing Social Media Healthcare 100

SurveySensum

JULY 14, 2020

He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn: [link]. Website : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ProProfs Chat

JULY 30, 2021

Stackla research brings forth the fact that 86% of customers look out for brand authenticity before they support a brand. This blog covers every single detail about brand perception. Quality content in the form of in-depth blogs and comprehensive e-book sets you apart in the industry as thought leaders.

Brands 111

Brands Net Promoter Score Social Media e-support 111