BlueOcean
JUNE 21, 2016
One of our most popular blog posts is 52 Contact Center RFP Questions to Ask Vendors. Choosing a contact center outsourcer is a huge investment. We’ve compiled a list of 51 contact center RFP questions to help you ensure you’re making the most informed decision. How many centers do you operate?
ijgolding
MARCH 22, 2017
This has forced the businesses to provide differentiation at various touch points of customer journey, especially customer support. Such is the importance of the good customer experience and support. In the era of voice support, touch points between the customer and business became limited and the area of influence was very little.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
NICE inContact
FEBRUARY 29, 2016
The contact center is truly the front line in this battle. The majority of these caregivers will work remotely from their own offices for care centers in this revolutionary protocol for disease management. The top reasons we see many companies adopting the cloud : Achieving both customer experience and business goals.
Kustomer
JUNE 27, 2022
Types of Customer Support Software What Are the Key Technology Components of Customer Service? Customer service software encompasses a range of tools that gather, organize, manage, analyze, respond to, resolve, and report on, as well as unify all aspects of a brand’s customer support. Types of Customer Support Software.
Magellan Solutions
AUGUST 16, 2021
Following Google’s announcement that its ads would generate over 30 billion calls last 2016, many declared that “call commerce” is still very much alive. How can contact center services Philippines turn call reductions into an advantage? Managing a successful inbound contact starts with reducing call volumes.
Comm100
JUNE 13, 2018
Preparing for the shopping season ahead of time can help e-commerce vendors and retailers of all industries convert more browsers into buyers, improve customer satisfaction levels, and dodge inconvenient (and avoidable) operational hassles. One way to do this is by adding single-page or one-click checkouts to your e-commerce website.
Eptica
OCTOBER 28, 2016
Date: Friday, October 28, 2016 Turning service into sales with chat. Published on: October 28, 2016. However, it can be difficult to measure the exact impact of individual customer service interactions on these metrics, leading to the contact center being seen as a cost, rather than a department that boosts the bottom line.
Expert insights. Personalized for you.
120 
Let's personalize your content