Remove 2016 Remove 2022 Remove Contact Center Remove Customer Relationship Management
article thumbnail

CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

While the proliferation of handheld devices has a lot to do with the inflated expectations of customers, it is also natural. In the past, contact centers could stay ahead of the curve as long as they ensured to utilize the right solutions and tools to service customers.

Trends 208
article thumbnail

The 12 Best Customer Service Software Tools for 2022

Kustomer

Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022?