Kustomer

JUNE 27, 2022

Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022?

Software 98

Software Tools Customer Service Self Service 98

Lumoa

JUNE 23, 2021

According to a survey, CCaaS will grow to be the favored adoption model by 50% of contact centers by 2022. Artificial Intelligence Ever since 2016, the continuous advancements in technology have culminated in a disruption of contact centers on an industrial scale.

Trends 208

Trends Self Service Contact Center Omni-Channel 208

ECXO

AUGUST 2, 2023

Join the open ECXO and participate in our Tea Sessions [link] – ECXO Is Where Business Meets Business, Customers, Practitioners, Partners, and Thought Leaders. As a member: Participate in ECXO Tea Sessions As sponsor or guest: Join our ECXO sessions We are changing the ECXO for a better 2022. Connect with Andrew Bryant !

Customer Journeys 52

Customer Journeys Leadership Innovation Customer Relationship Management 52

Beyond Philosophy

DECEMBER 30, 2021

Back when I started Beyond Philosophy, Customer Experience was not a thing yet. It was a recently introduced idea that built upon the previous wave of change, which I remember was Customer Relationship Management, which replaced Total Quality Management, and so on, and so on. . Some of them were positive.

Customer Satisfaction 78

Customer Satisfaction Return on Investment Consulting Customer Relationship Management 78