2014 Customer Care Customer relationships Social Media 
Experience Investigators by 360Connext
OCTOBER 1, 2014
How do you build customer relationships in today’s high-tech marketplace? Customers are casually dating competitors while we are constantly learning what makes them happy and trying to speak their language. Email is one of the few fertile grounds you have left for building customer relationships.
Win the Customer
DECEMBER 25, 2019
. “Social care” isn’t anything new, but providing effective multi-channel customer service that includes social care can be pose significant challenges for organizations big and small. Social service organizations see a 5.6% YoY increase in customer retention.
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Experience Investigators by 360Connext
OCTOBER 31, 2014
= e.width){e.setAttribute("data-vertical", "true")}})(this);'' onerror=''(function(e){e.setAttribute("src", "https://media-cdn.list.ly/missing-image.png");})(this);'' A beer store went public on Facebook when they accidentally overcharged a customer. Added by Anne Reuss on Jan 31, 2014. Added by Anne Reuss on Feb 28, 2014.
PeopleMetrics
OCTOBER 27, 2014
We’ve written about social media fails – remember Alton’s Comcast Disaster ? Supernatural is a television show about two brothers (Jensen Ackles and Jared Padalecki) fighting monsters, but ask any fans about the show’s social media influence, and they’ll point you to one man: Misha Collins. opens a lot of possibilities.
Experience Investigators by 360Connext
JANUARY 30, 2015
= e.width){e.setAttribute("data-vertical", "true")}})(this);'' onerror=''(function(e){e.setAttribute("src", "https://media-cdn.list.ly/missing-image.png");})(this);'' A beer store went public on Facebook when they accidentally overcharged a customer. Added by Anne Reuss on Jan 31, 2014. Added by Anne Reuss on Feb 28, 2014.
Experience Investigators by 360Connext
APRIL 30, 2015
Added by Anne Reuss on Jan 31, 2014. Griled Cheese Joint Delivers on Customer Centric Services with a QR Code. The Melt, a grilled cheese joint chain, came up with an innovative way to leverage the usually banal QR code to deliver a customer centric service! Added by Anne Reuss on Feb 28, 2014.
Lumoa
JUNE 14, 2023
As a result of being continually subjected to scathing customer reviews, United’s NPS score has hovered around 10 since 2014. A survey of over 3,200 random customers revealed that an overwhelming 75% would likely share their negative experiences with friends and family. That’s a huge disparity.
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