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CX Leadership in the International Gas and Energy B2B Industry with Antonio Susta

Customer Bliss

Now, as a CX leader at Linde Group Italy, he has the support he needs to lead and implement a CX transformation, per the company’s new focus. The pillars he created were: strategy, customer understanding, design, KPI, governance, and culture/people engagement. Get a Real-Time View of Customer Chats and E-mails.

B2B 107
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Cultivating a Culture of Open Communication

Qualtrics

By building a culture of open and trusted communication, we can create a more engaging, creative, and authentic workforce where employees feel deeply connected to the goals and objectives of the organization. As trust begins to grow, stronger relationships are also cultivated with the support of open and honest communication.

Culture 26
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8 Exceptional Customer Success Professionals Share Insights on the Future

Amity

Is 2014 the year of Customer Success? As we move into 2014, companies will be more focused than ever on the customer centric organization. As we move into 2014, companies will be more focused than ever on the customer centric organization. It is abundantly clear that the future is very bright for customer success!

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CX Optimization is important : An Interview with 1to1 Media’s Judith Aquino

SurveySparrow

Then around 2014, you began delving into the customer experience sector. It was also around this time that e-commerce was starting to encroach on traditional retail, social media was taking off, and smartphone adoption was quickly rising. For example, HomeAdvisor is a marketplace for connecting with local contractors.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

At Storyminers, we are grateful for the acknowledgement, and we realize the real credit goes to the professionals on the front lines of the daily challenge to win support for the ideas that will positively change companies and deliver more value to customers. Flavio is the VP of Operations and Customer Support at DigiCert, Inc.,

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

She strongly believes that corporate culture and employee experience directly impact customer experience. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. She is also the 2020 CXPA Board Chair and an Advisory Board Member for CX@UCI. LinkedIn : [link].