Comm100

NOVEMBER 23, 2020

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Without further ado, here are our top 9 help desk software and email ticketing solutions in 2020.

Comparison 130

Comparison System Knowledge Base Omni-Channel 130

GetFeedback

MAY 9, 2018

Customer satisfaction ratings are also higher for live chat than for other forms of customer service. 73% of customers say they were satisfied with the service provided through live chat, compared to 53% through a mobile app. Offer excellent self-service content. million views a year by 2020. Rinse and repeat.

Mobile Customer Service 170

Mobile Customer Service Customer Service Self Service e-support 170

Kayako

JANUARY 5, 2017

Self-service is fundamental to customers getting the answers they need and streamlining the workloads of live support teams. Not every customer wants to come to you for simple queries, they demand to learn and help themselves, so your self-service is expected to be top notch. What goes into good self-service?

Omni-Channel 95

Omni-Channel Self Service Trends Multi-Channel 95

CSM Magazine

FEBRUARY 14, 2023

Technology Alone Is Not the Answer Self-service is not the only solution to the labor shortage, nor is technology the only answer to reducing costs. One of the most basic customer service elements has been long ignored and underinvested in consistently. Savvy organizations recognize that technology alone is not the answer.

Contact Center 52

Contact Center Self Service Consulting Culture 52

ProProfs Chat

JUNE 14, 2019

Great Customer Service Statistics. Customer Service Stats for Social Media. Rise of the Automation Industry & Self-Service. Build a Delightful Customer Experience With These Customer Service Statistics. In 2017, 35% reported reaching out on social channels, up from 23% in 2014 and 17% in 2012.

Self Service 90

Self Service Customer Service Social Media Poor Customer Service 90

Comm100

JANUARY 14, 2016

As a result, you should create strategies to maximize the availability and accessibility of your customer service options. Self-Service Tools – Good for Everyone. Therefore, it’s hardly surprising that many experts report that self-service tools rank among the most important priorities for companies in 2016.

Omni-Channel 0

Omni-Channel Trends Self Service Customer Service 0

Eptica

AUGUST 19, 2015

However, if they are to succeed what is needed is to balance technology with traditional human skills in order to deliver a seamless customer journey that balances self-service with empathy to provide a tailored experience for every consumer’s individual needs. Share this page on: Tweet.

Self Service 48

Self Service Customer Service Wireless Contact Center 48