Alida

APRIL 7, 2016

Jon Reed, the co-founder of the website diginomica , is sick and tired of surveys. Every customer interaction, no matter how trivial, triggers a survey,” he grumbles in a recently published article. “If If my toothpaste company knew when I finished brushing, they would send me a freaking survey.”.

Software 169

Software Survey Company eBook 169

ShepHyken

FEBRUARY 19, 2019

How to Get the Most Out of Your Customer Feedback. Customers don’t give honest feedback out of fear of potential repercussions. One reason customers give positive ratings after negative experiences is that they don’t want to feel like they’re punishing someone. Customers don’t know what they don’t know.” – Martha Brooke.

Feedback 76

Feedback Customer Experience Professionals System Metrics 76

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

QuestionPro Audience

DECEMBER 20, 2016

MogAI was created by Sanjiv Rai in 2004 and has accurately predicted the past three Presidential elections. QuestionPro, a Research Software provider, has recently launched “Locus” – An Artificial Intelligence bot that can help understand what type of survey the user is interested in to help them develop the survey instrument.

Hospitality 150

Hospitality Healthcare Social Media Transportation 150

Customer Bliss

AUGUST 2, 2016

Jeb Dasteel is the Chief Customer Officer at Oracle. That was a role that evolved over time, but he is still one of the longest-tenured customer-facing executives in the tech sector. . Jeb holds the position of Senior Vice President and Chief Customer Officer at Oracle. Why is that funny or ironic? It was an Oracle product.

Chief Customer Officer 100

Chief Customer Officer Customer Experience Feedback Leadership 100

Alida

AUGUST 12, 2016

Depending on what expert you talk to, this generation could be anyone born from 1982 to 2004 or from 1980 to 1995. And with the ubiquity of mobile, Millennials expect a seamless customer experience regardless of the device they‰’re using. Validate your assumptions about Millennials by engaging them in an ongoing conversation.

Customer Insights 100

Customer Insights Engagement Marketing Social Media 100