Kustomer

NOVEMBER 1, 2021

that end, we’ve curated a customer service-centric podcast list for you to peruse and enjoy. Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. Then in 2004, BBC and The Guardian journalist Ben Hammersley merged the words ‘iPod’ with ‘broadcast’ officially coining the term ‘podcast.’

Customer Service 98

Customer Service Entertainment Trends Social Media 98

Think Customers

NOVEMBER 2, 2014

Since its inception in 2004, the 1to1 Media Customer Champions has grown into a one-of-a-kind awards program that honors and spotlights the individuals responsible for game-changing customer-focused strategies-- a truly unique event that honors the leaders who create innovative change in their organizations.

Employee Engagement 70

Employee Engagement Loyalty Innovation Customer Engagement 70

CSM Magazine

APRIL 5, 2018

Priya Iyer, Chairman & CEO at Vee24 looks at the the growing trend of AI in the contact centre and how it will affect the customer experience. Or can contact centres start to leverage the move towards AI and create a more customer-focused environment that will result in higher levels of customer care?

Customer Care 40

Customer Care Chatbots Average Handle Time Video 40

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Helen Dewdney

AUGUST 9, 2019

What happens when CEOs read emails from your customers and learn about your own business. You may well be an overworked CEO but when CEOs make corresponding with customers part of their work routine it can be extremely beneficial to business. Tesco CEO used reading customer emails to help turn stores around. Energy for emailing.

Case Study 56

Case Study Poor Customer Service Social Media Study 56

ShepHyken

MAY 11, 2020

Each week I read a number of customer service and customer experience articles from various resources. Former Apple CEO John Sculley On The Importance Of Customer Experience by Blake Morgan. Forbes) Today, Apple regularly tops lists of companies with the best customer experiences and the most innovative products.

Customer Service 61

Customer Service Innovation Retail Financial 61