CSM Magazine

JUNE 19, 2019

Pleasing customers is certainly one of them. It’s an ever-changing playing field, and the courier companies are at the centre of it all. Consequently, it’s worth posing the question; why is customer satisfaction so crucial for courier companies in particular? Reputation and reliability.

Customer Satisfaction 40

Customer Satisfaction Company Comparison Customers 40

Kustomer

OCTOBER 22, 2020

to learn about the modern customer experience, and have some fun in the process. After Kustomer NOW, attendees were sure to know what’s new, what’s to come, and what’s actually working in the world of customer experience. Read on for our recap of Kustomer NOW, the modern customer experience summit. said Birnbaum. “So

Conference 96

Conference Self Service Sports CRM 96

Kustomer

OCTOBER 22, 2020

to learn about the modern customer experience, and have some fun in the process. After Kustomer NOW, attendees were sure to know what’s new, what’s to come, and what’s actually working in the world of customer experience. Read on for our recap of Kustomer NOW, the modern customer experience summit. said Birnbaum. “So

Conference 52

Conference Self Service Sports CRM 52

ijgolding

SEPTEMBER 14, 2015

We are having Customer Experiences every single day – we always have. Today I am saddened to share with you some classic examples of ‘epic’ Customer Experience failures. Nothing is ever 100% perfect. We have always lived on a planet where recovery, apology and compromise have become a part of the way humans interact.

Hotels 120

Hotels Communication Customer Experience Travel 120