Steve DiGioia

MAY 1, 2023

It’s the age-old mantra: “ Provide great service and customers will come.” In this article, we’ll explore why relying solely on great service is actually a trap that could lead to the downfall of your business. ” But is that really true?

Loyalty Programs 162

Loyalty Programs Social Media Loyalty Innovation 162

Steve DiGioia

MAY 15, 2023

If you’re in a leadership role, you should know by now that your customers are always evaluating your every move. That’s right, your every move. They’re watching your every decision, every action, and every word. Now, you might be thinking, “But I’m the boss! I call the shots around here!”

Customer Satisfaction 182

Customer Satisfaction Social Media Loyalty Feedback 182

LiveChat

MAY 18, 2018

What were your feelings after these discussions? Did you and your interlocutors come to one conclusion? In customer service, it’s a great communication problem. Let’s discuss a couple of communication traps (and find ourselves guilty falling into them). Online communication traps. It’s a trap!

Communication 54

Communication Tips Social Media Customers 54

Beyond Philosophy

JUNE 4, 2020

In our last issue of Why Customers Buy, we discussed how doing things differently than your competition could be the most reliable path to success for your brand. Sutherland means that by making a tiny (and often inexpensive) change to your experience, you can affect customer behavior in a significant way.

Consulting 156

Consulting Conference Training Return on Investment 156

Kustomer

JULY 8, 2021

Listen and subscribe to our podcast: In this episode of the Customer Service Secrets Podcast, Gabe and Vikas are joined by Darryl Addington from Five9 to learn about integrating cloud support and AI into the CX space. What would the world be like if AI were to be completely integrated into business practices?

Contact Center 98

Contact Center Self Service Examples Consumers 98

Comm100

MAY 1, 2018

Baby Boomers have accused Millennials of ruining classic industries such as the golf industry , the diamond industry , and even the movie business. Generations: Why Do They Matter? Generations: Why Do They Matter? Make Your Company More Appealing to Each Generation. Introduction. Gain a Competitive Edge.

Management 103

Management How To Groups Financial 103