why-are-so-many-contact-centres-switching-to-cloud-phone-systems 
CSM Magazine
OCTOBER 11, 2019
More and more businesses are taking the plunge and moving their contact centres from on-premise PBX to cloud phone systems. By 2020, 50% of call centres that don’t use cloud technology will have made the switch to cloud based phone systems.
Vonage
FEBRUARY 7, 2017
It’s natural to always be on the lookout for ways to improve customer service at your organisation – but, sometimes, we’re so busy looking elsewhere that we don’t recognise what’s right under our own noses. The mistake: According to NewVoiceMedia’s report , 44 percent of people switch providers because they feel unappreciated.
Expert insights. Personalized for you.
40 
Let's personalize your content