webinar-the-future-of-customer-service-trends-to-test-in-2020 
CSM Magazine
NOVEMBER 27, 2019
Each year brings new ideas and new challenges to the customer service department. Register for this free webinar and join us on Thursday, Dec 12, 2019 11:00 AM – 12:00 PM CST (5:00 PM – 6:00 PM GMT). (If Bhangoo, SVP, Client & Sponsor Services, Boston Red Sox. Nate Brown, Head of Customer Experience, UL.
Alida
NOVEMBER 10, 2017
Which emerging technology trends will shape the business world in 2018, and how will they change consumer behaviors and expectations? For 2018, experts believe smarter, cutting-edge technology will enable companies to provide better customer experiences and get more useful insight and data. Intelligent apps, analytics and things.
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LiveChat
JANUARY 20, 2017
In this post, I’d like to focus on customer experience trends. Here’s how customer service of the future will look like. A quick history of customer service. Before we get to the future of customer service, let’s see how it looked in the past. How do I shop? That’s about 10 years.
Talkdesk
FEBRUARY 16, 2021
Over the past year, most customer-obsessed organizations were forced to accelerate their digital transformation efforts to meet the demands of the global pandemic. Even organizations that adopted substandard technology have experienced improved employee productivity, higher customer satisfaction (CSAT) scores and lower operating costs.
SurveySparrow
JUNE 24, 2021
The voice inside your customer’s head-. Believe us, we’ve conducted countless surveys for both employees and customers, and almost always, we get a few who admit to such thinking. Believe us, we’ve conducted countless surveys for both employees and customers, and almost always, we get a few who admit to such thinking.
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