CSM Magazine

OCTOBER 11, 2021

In this article, I will share some of the important lessons I have learned that will help maintain long-term excellence. In some ways, we’re similar to other utility companies, but a key difference is that with heat networks, customers are unable to switch provider. out of five. out of five. excellent). Avoid the use of scripts.

Culture 97

Culture B2C Exercises Customer Service 97

Storyminers

JULY 6, 2020

We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. Each of these thought leaders brings so much to the table, it was impossible to rank the list below in any other way besides in alphabetical order. Adam Toporek.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We fully recognize and appreciate that there are multiple ways CX can and should be improved that don’t have anything to do with Artificial Intelligence. Each of these thought leaders brings so much to the table, it was impossible to rank the list below in any other way besides in alphabetical order. Adam Toporek.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130