Customer Bliss

MARCH 24, 2015

Take stock of where your company is today in managing collective cross-silo work. Implementation Tip: These agreements need to be established in partnership with the functional owners across the organization. Implementation Tip: This needs to be a group effort. Consider each statement.

Tips 100

Tips Chief Customer Officer Effort Score Roadmap 100

Stella Connect

JUNE 25, 2018

Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Let’s talk about the actionable steps your center can take to consistently improve its First Call Resolution rate. Let’s take them one by one. Assess the Situation. Low FCR drives costs.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Stella Connect

JUNE 25, 2018

Improving your score isn’t as simple as scheduling a one-day customer service training session or implementing better software. Let’s talk about the actionable steps your center can take to consistently improve its First Call Resolution rate. Let’s take them one by one. Assess the Situation. Low FCR drives costs.

First Call Resolution 40

First Call Resolution Tips Effort Score Contact Center 40

Pointillist

OCTOBER 22, 2018

An even smaller number, 21%, were confident that they shared these metrics in an actionable way. The use of artificial intelligence can help you address both of these issues and make your customer experience measurement programs much more effective. How to Use Artificial Intelligence for CX Measurement. However, that is largely not the case.

Measurement 40

Measurement Customer Experience Net Promoter Score Hotels 40