stop-now-six-mistakes-made-digital-experience 
Beyond Philosophy
JULY 11, 2016
If you haven’t gone online with your Customer Experience, too, it’s time. The digital transformation of your present Customer Experience is long overdue. All of these connected devices are delivering Digital Customer Experiences. Here are the top six: Letting the bottom line dictate the end product.
UJET
JUNE 4, 2021
Get the jump on your competitors by downloading our free Digital Transformation Roadmap. The concept of digital transformation isn’t new. This buzz, of course, is driven by a groundswell of consumer digital adoption and, by extension, disruption, during the pandemic. Digital or not, change (i.e.,
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Beyond Philosophy
JUNE 28, 2017
Coke says now that it learned a valuable lesson –their research and development didn’t anticipate their customer’s deep emotional attachment to the brand and the taste of the original. I bring this up now because I see companies continuing to make the same mistake. Six Mistakes Being Made with Your Digital Experience.
Lumoa
JUNE 22, 2021
About this episode In this episode, we are joined by Merete Medle, Customer Experience Manager at ICE Norway. We talk about democratizing customer experience in organizations and the importance of being able to offer diverse experiences. And besides all this, you’re also a customer experience manager at ICE.
ReviewTrackers
JULY 12, 2019
In terms of the customer experience, buying a car isn’t quite the same as dining at a restaurant or checking into a hotel. They don’t stop interacting on digital channels after buying a car, either; automotive shoppers are also increasingly active when it comes to leaving online reviews and feedback about their customer experience.
ReviewTrackers
JULY 12, 2019
In terms of the customer experience, buying a car isn’t quite the same as dining at a restaurant or checking into a hotel. They don’t stop interacting on digital channels after buying a car, either; automotive shoppers are also increasingly active when it comes to leaving online reviews and feedback about their customer experience.
Michel Falcon Experience
OCTOBER 23, 2014
Back when I was hustling to become a customer experience consultant and keynote speaker, I spent 1000′s of hours researching how companies become leaders in customer experience. I’ve learned a lot about customer experience in my career. Now, what I learned next is where the dollars come into play.
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