AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. These virtual agents can automate routine tasks as well as seamlessly elevate complex interactions to a live agent.

Self Service 68

Self Service Contact Center Virtual Agent Chatbots 68

AWS Machine Learning

MARCH 29, 2024

Amazon Lex provides advanced conversational artificial intelligence (AI) capabilities to enable self-service support for your organization’s contact center. The bots can answer FAQs, provide self-service experiences, or triage customer requests before transferring to a human agent.

Contact Center 93

Contact Center Chatbots Self Service Touchpoint 93

CSM Magazine

MARCH 18, 2021

Not only in marketing and sales, but also in service. They want and need to digitize and automate more with meaningful self-service solutions. Glock: As customers, there are four hurdles that customer service has to overcome. Here, bots could greatly increase the quality of customer service.

Customer Service 75

Customer Service Virtual Agent Chatbots Contact Center 75

TechSee

FEBRUARY 12, 2018

Virtual Customer Assistants. An increasing number of customers are demanding self-service options. Virtual customer assistants – also known as advanced chatbots – provide fast and human-like customer service at first contact. Virtual agent exhibitors at MWC 2018: Nuance. TBCASoft, Inc.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

TechSee

FEBRUARY 12, 2018

Virtual Customer Assistants. An increasing number of customers are demanding self-service options. Virtual customer assistants – also known as advanced chatbots – provide fast and human-like customer service at first contact. Virtual agent exhibitors at MWC 2018: Nuance. TBCASoft, Inc.

Trends 84

Trends Customer Service Multi-Channel Self Service 84

CSM Magazine

NOVEMBER 3, 2022

With AI, and specifically conversational AI, businesses can quickly and effectively address contact center staffing shortages and lower costs by enabling value-driven self-service that reduces the volume of human agent interactions. When asked, “What is the most important task a virtual agent can accomplish for your business?”

Virtual Agent 52

Virtual Agent Telecommunications Contact Center Customer Experience 52

NobelBiz

MAY 24, 2021

Unsurprisingly, cloud-based contact center systems are hosted offsite in the cloud by a corporate calling service provider. Users gain access to telecommunications services by installing an app on their computer or mobile device.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52